SMS Consent and Opt-In Process

Optimal Inc and Collazo Corp are the two delivery companies operating as Coloptics, and both send text messages to their own drivers. This page sets out how they collect consent before doing so, what the messages contain, and how the consent records are kept. It is published so that drivers, our messaging provider, and carrier compliance reviewers can check the process for themselves.

Each company runs its own delivery contracts and employs its own drivers. Each company sends messages only to its own drivers, and collects consent separately, using the process described on this page.

Who Receives These Messages

Recipients are exclusively drivers who work for Optimal Inc or Collazo Corp. These are not messages to customers, package recipients, or the general public. Nobody is added to this program who does not work for one of our companies, and there is no way for a member of the public to sign up.

What These Text Messages Are

The messages sent through this program are operational notices a driver needs to run a route safely and on schedule. Messages are limited to:

• Road and weather conditions affecting active routes
• Route and schedule changes
• Safety notices
• Procedural and policy updates
• Meeting notices and reminders
• Reminders to upload fuel and expense receipts

This program does not send marketing or promotional messages of any kind. Messages are sent in English or Spanish, matching the language each driver chose in the driver app.

Examples of messages we send

Optimal Inc: Road advisory. US-30 closed at mile marker 312 due to flooding. Reroute via NE-2. Reply STOP to opt out.

Optimal Inc: Winter weather advisory for Hall County beginning 4:00 AM. Reduce speed and increase following distance. Reply STOP to opt out.

Optimal Inc: Your route for Tuesday has changed. Check the driver portal for updated stops. Questions? Call (402) 631-7287. Reply STOP to opt out.

Optimal Inc: Reminder. All-driver safety meeting Thursday at 7:00 AM at the Grand Island facility. Reply STOP to opt out.

Optimal Inc: Reminder - please upload today's fuel receipt in the driver app. Reply STOP to opt out.

Collazo Corp: Your route for Wednesday has changed. Check the driver portal for updated stops. Questions? Call (402) 631-7287. Reply STOP to opt out.

How We Collect Consent

Consent is collected in one of two written ways: on a signed paper form during driver onboarding, or by the driver turning texts on themselves in the driver app. There is no verbal opt-in and no public sign-up form.

1. Paper form at onboarding

When a driver is hired, the onboarding paperwork includes a separate, optional SMS consent form. The form discloses the types of messages sent, the message frequency, that message and data rates may apply, and how to opt out. The driver writes in the mobile number they want messages sent to and signs and dates the form. The office enters the signed form on the driver’s record, and only then is the driver added to the program.

2. In the driver app

Drivers sign in to the driver app with their own driver ID. Under Help → Text alerts, a driver sees the company that employs them, the exact consent wording quoted below, links to this company’s Privacy Policy and Terms & Conditions, a note that texts are optional and not a condition of employment, and the mobile number on file, which they can change. The “I agree” box starts unticked, and the Turn on texts button stays disabled until the driver ticks it. Only the signed-in driver can turn texts on for themselves; nobody can do it for them. The same screen has a Turn off texts button.

Screenshots of the driver-app screen: Optimal Inc and Collazo Corp.

Giving consent is optional and is not a condition of employment or engagement. Drivers who decline, and drivers who later opt out, continue to receive the same road, safety, and operational information through the driver portal and in person at our Grand Island facility.

Consent Form Language

The following is the exact text presented to each driver, on the paper form and in the driver app alike. The company name shown is the company that employs the driver. A printable copy of both forms, exactly as they are handed out, is also published, along with an image of each printed form: Optimal Inc and Collazo Corp.

I agree to receive text messages from Optimal Inc about my work as a driver, including road and weather conditions, route and schedule changes, safety notices, procedural and policy updates, meeting notices and reminders, and reminders to upload fuel and expense receipts. Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time. Reply HELP for help. I understand that giving this consent is optional, that it is not a condition of my employment or engagement, and that I may withdraw it at any time by replying STOP or by telling my dispatcher.

Collazo Corp drivers sign the same form, with Collazo Corp named:

I agree to receive text messages from Collazo Corp about my work as a driver, including road and weather conditions, route and schedule changes, safety notices, procedural and policy updates, meeting notices and reminders, and reminders to upload fuel and expense receipts. Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time. Reply HELP for help. I understand that giving this consent is optional, that it is not a condition of my employment or engagement, and that I may withdraw it at any time by replying STOP or by telling my dispatcher.

Records of Consent

Each signed consent form is retained in the driver’s personnel file. Every consent, on paper or in the driver app, is recorded with the driver’s name, the mobile number they provided, the date, the exact text presented, and how it was given (the company representative who collected a paper form, or the driver’s own sign-in to the app). Withdrawals of consent are recorded the same way, with the date and the method used. These records are available for inspection on request by the driver, by our messaging service provider, or by a carrier compliance reviewer.

Message Frequency and Costs

Message frequency varies and depends on route and operating conditions. In a typical week a driver receives a small number of messages; during severe weather or a significant route disruption, that number may be higher. Message and data rates may apply.

Opt-Out and Help

You may opt out at any time by replying STOP to any message you receive from us. After you reply STOP, we send a single confirmation message and send no further messages to that number. You may opt back in at any time by replying START. Reply HELP at any time to receive a short message identifying us and telling you how to reach us.

A driver may also withdraw consent by tapping Turn off texts in the driver app, by telling a dispatcher, or by submitting a written request to the address below. Withdrawing consent has no effect on a driver’s employment or standing.

No Sharing of Mobile Information

Mobile phone numbers and text-message consent information are used solely to deliver the messages described in this program. Coloptics, Optimal Inc, and Collazo Corp do not share or sell mobile phone numbers or text-message opt-in information with any third parties or affiliates for marketing or promotional purposes. Mobile information is shared only with the messaging service provider we use to deliver messages on our behalf, and only as needed to deliver those messages.

Related Policies

See also our Privacy Policy and our Terms & Conditions.

Contact Us

Questions about our SMS consent process can be directed to: